Support & Contact

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Frequently Asked Questions

How do I sync my data across devices?

FitPro automatically syncs your workout data to the cloud when you're signed in. Simply log in with the same account on your other devices to access your complete workout history.

Can I create custom exercises?

Yes! You can add custom exercises to your library from the Exercise Library screen. Tap the "+" button and enter the exercise details.

How do I track body weight?

Navigate to the Progress tab and tap on "Body Weight" to log your current weight. You can view your weight trends over time with interactive charts.

What happens if I reinstall the app?

If you're signed in, all your data is safely stored in the cloud. Simply reinstall the app and log in with your account to restore your complete workout history, routines, and achievements.

How do I export my data?

You can export your workout data from Settings > Data Management. Choose between CSV or JSON format for your export.

Is FitPro available on Android?

FitPro is currently available only on iOS. We're working on an Android version and it will be coming soon! Stay tuned for updates.

Contact Us

Can't find the answer you're looking for? Get in touch with our support team.

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In-App Feedback

Use the built-in feedback form in the app for the fastest response.

More → Submit Feedback

When contacting support, please include:

  • Your device model and iOS version
  • FitPro app version (found in Settings)
  • A detailed description of the issue
  • Screenshots if applicable

Common Troubleshooting Steps

Sync Issues

  1. Check your internet connection
  2. Ensure you're signed in to your account
  3. Go to Settings → Sync and tap "Sync Now"
  4. If issues persist, try signing out and back in

Missing Workout History

  1. Check that you're signed in with the correct account
  2. Force a manual sync from Settings → Sync
  3. Check if the workout sessions are marked as completed
  4. Contact support if data is still missing

App Performance

  1. Ensure you're running the latest version of FitPro
  2. Update to the latest iOS version
  3. Try force-closing and reopening the app
  4. Restart your device if issues persist